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Handouts
- Syllabus (PDF)
- Non-Parametric Models of a Service System; GI/GI/1, GI/GI/n.
1. Lecture (PDF-1.62MB)
2. G/G/1 (PDF-255KB)
3. Multi-Server Queues (PDF-5MB)
4. Laws of Congestion (PDF-2.6MB)
- Lecture 11: Web Summary (PDF-1.4MB)
Related Materials
- Reading Packet for Multi-Server Stations:
- Gans, N., Koole, G., Mandelbaum, A. “Telephone Call Centers: Tutorial, Review, and Research Prospects”. Invited review paper by Manufacturing and Service Operations Management (M\&SOM), 5 (2), 2003. (PDF)
- Whitt, W., “Approximations for the GI/G/m Queue”, Production and Operations Management, 2, 114–161, 1993. (PDF-2.7MB)
- Mandelbaum, A. & Pats, G., “State-Dependent Queues: Approximations and Applications”, in Stochastic Networks, edited by Kelly F. & Williams, R. Springer, IMA Vol. 71, 239–282, 1995. (PDF-1.2MB)
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