Lecture 11: G/G/1 and Multi-Server Service Stations; Economies of Scale

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Handouts

• Syllabus
• Non-Parametric Models of a Service System; GI/GI/1, GI/GI/n.
  1. Lecture
  2. G/G/1
  3. Multi-Server Queues
  4. Laws of Congestion
• Lecture 11: Web Summary

Related Materials

• Reading Packet for Multi-Server Stations:
  • Gans, N., Koole, G., Mandelbaum, A. “Telephone Call Centers: Tutorial, Review, and Research Prospects”. Invited review paper by Manufacturing and Service Operations Management (M\&SOM), 5 (2), 2003.
  • Whitt, W., “Approximations for the GI/G/m Queue”, Production and Operations Management, 2, 114–161, 1993.
  • Mandelbaum, A. & Pats, G., “State-Dependent Queues: Approximations and Applications”, in Stochastic Networks, edited by Kelly F. & Williams, R. Springer, IMA Vol. 71, 239–282, 1995.

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