Handouts | Related materials | Back to lectures
Handouts
Related Materials
- Reading Packet for Multi-Server Stations:
- Gans, N., Koole, G., Mandelbaum, A. “Telephone Call Centers: Tutorial, Review, and Research Prospects”. Invited review paper by Manufacturing and Service Operations Management (M\&SOM), 5 (2), 2003.
- Whitt, W., “Approximations for the GI/G/m Queue”, Production and Operations Management, 2, 114–161, 1993.
- Mandelbaum, A. & Pats, G., “State-Dependent Queues: Approximations and Applications”, in Stochastic Networks, edited by Kelly F. & Williams, R. Springer, IMA Vol. 71, 239–282, 1995.
Back to lectures