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SEE Lab
Prof. Avishai Mandelbaum

Lecture 10: MJP – Part I1 ; Palm/Erlang-A ; 4CallCenters

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Service Engineering Course, Prof. Avishai Mandelbaum

Phone: +972 4 829 2122

Cooper Building, Room 328
Faculty of Data and Decision Sciences
Technion - Israel Institute of Technology, Haifa 3200003, Israel

Service Enterprise Engineering Lab

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