Lecture 10: MJP – Part II ; Palm/Erlang-A ; 4CallCenters

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Handouts

• Syllabus
• MJP, Part II, leading to Erlang-A
• The Palm/Erlang-A Queue: Lecture
• The Palm/Erlang-A Queue: Full Version (including Abandonment)
• Lecture 10: Web Summary

Related Materials

• The Palm/Erlang-A Queue, with Applications to Call Centers
• The M/M/n+G Queue: Summary of Performance Measures
• Designing a Call Center with Impatient Customers, By Garnett, Mandelbaum and Reiman

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