Lecture 3: Measurements – The First Prerequisite

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Handouts

• Syllabus
• Lecture 3: Measurements (Combined)
• SEEStat Graph Animations – History
• Queues in Hospitals: Empirical Study
• Call Center Measurements, Data Models and Data Analysis
• DataMOCCA: Data Models for Call Center Analysis
• SEE Networks (superset)
• Previous versions:
  –  Full 2009S
  –  Class2012W
• Lecture 3: Web Summary

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“Taming of the Queue” healthcare waitimes guaranteein Canada

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