Due date: 24.10.2013
Homework 1: On Queues
– Amusement Park Management
– Innovation in Retail Banking
– Reading for Introduction to Service Engineering
Due date: 7.11.2013
Homework 2: Capacity Analysis. Little’s Law.
– How to Solve the Cost Crisis in Health Care
– Queueing Methods (Hall), Chapter 2
Due date: 14.11.2013
– Excel
Due date: 21.11.2013
Homework 4: Processing Networks
– Examples
Due date: 12.12.2013
Due date: Part 1 + Part 2 – 19.12.2013; Part 3 – 2.1.2014
Homework 6: SEEStat Analysis | SEEStat 3.0 Tutorial
– Connecting to SEEStat on the Technion SEELab Server
Due date: 2.01.2014
Homework 7: Statistical Analysis of Arrival
– Partial solution: Part 2 – PDF | Part 2 – Excel
In class
Homework 8: Service Processes and Empirical Analysis of Customers’ Patience
– Excel
Due date: 16.01.2014
Homework 9: Gazolco’s Call Center
Due date: 23.01.2014
Homework 10: Theoretical Analysis of Service Stations in Steady State. Priority Queues.
Due date: 2.03.2014
Homework 11: Empirical Analysis of a Call Center via SEEStat (and the Offered-Load)
– Glossary
Telephone Call-Center Data: Download the data | View explanations
Face-to-Face Bank Data: Download the data | View explanations
Examples of exams with solutions
