Homeworks

 

• Homework 1  |  On Queues
• Homework 2  |  Capacity Analysis. Little’s Law.
• Homework 3  |  Empirical Models
• Homework 4  |  Processing Networks
• Homework 5  |  Fluid Models
• Homework 6  |  SEEStat Analysis  |  SEEStat 3.0 Tutorial
• Homework 7  |  Statistical Analysis of Arrival
• Homework 8  |  Service Processes and Empirical Analysis of Customers’ Patience
• Homework 9  |  Gazolco’s Call Center
• Homework 10  |  Theoretical Analysis of Service Stations in Steady State. Priority Queues.
• Homework 11  |  Empirical Analysis of a Call Center via SEEStat (and the Offered-Load)

Homework 1: On Queues

Due date: 24.10.2013

Homework subject: On Queues

Data/Reading/Links:

• Amusement Park Management
• Innovation in Retail Banking
• Reading for Introduction to Service Engineering

Homework 2: Capacity Analysis. Little’s Law.

Due date: 7.11.2013

Homework subject: Capacity Analysis. Little’s Law

Partial solution: 

• Partial solution

Data/Reading/Links:

• How to Solve the Cost Crisis in Health Care
• Queueing Methods (Hall), Chapter 2

Homework 3: Empirical Models

Due date: 14.11.2013

Homework subject: Empirical Models

Partial solution: 

• Partial solution

Data/Reading/Links:

• Excel File
• Pivot table example
• Pivot table explanation

Homework 4: Processing Networks

Due date: 21.11.2013

Homework subject: Processing Networks

Data/Reading/Links:

• Examples

Homework 5: Fluid Models

Due date: 12.12.2013

Homework subject: Fluid Models

Partial solution:

• Partial solution
• Excel

Homework 6: SEEStat Analysis  |  SEEStat 3.0 Tutorial

Due date:

• Part 1 + Part 2 – 19.12.2013
• Part 3 – 2.1.2014

Homework subject and partial solution:

• SEEStat Analysis
• SEEStat 3.0 Tutorial

Data/Reading/Links:

• Connecting to SEEStat on the Technion SEELab Server

Homework 7: Statistical Analysis of Arrival

Due date: 2.01.2014

Homework subject: Statistical Analysis of Arrival

Partial solution:

• Part 2 – PDF
• Part 2 – Excel

Data/Reading/Links:

• Part 1
• Part 2

Homework 8: Service Processes and Empirical Analysis of Customers’ Patience

Due date: In class

Homework subject: Service Processes and Empirical Analysis of Customers’ Patience

Partial solution:

• Partial solution

Data/Reading/Links:

• Excel

Homework 9: Gazolco’s Call Center

Due date: 16.01.2014

Homework subject: Gazolco’s Call Center

Partial solution:

• Partial solution

Homework 10: Theoretical Analysis of Service Stations in Steady State. Priority Queues.

Due date: 23.01.2014

Homework subject: Theoretical Analysis of Service Stations in Steady State. Priority Queues.

Partial solution:

• Partial solution

Homework 11: Empirical Analysis of a Call Center via SEEStat (and the Offered-Load)

Due date: 2.03.2014

Homework subject: Empirical Analysis of a Call Center via SEEStat (and the Offered-Load)

Data/Reading/Links:

• Glossary

 

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Telephone Call-Center Data:  Download the data  |  View explanations

Face-to-Face Bank Data:  Download the data  |  View explanations

Examples of exams with solutions