Go Top
Skip links to main content
Home
Contact Me
Lectures
Recitations
Homeworks
References
Research Papers
Technical Reports
Theses
Projects
Seminars
Guest Lectures
Relevant Materials & Media
SEE Lab
Prof. Avishai Mandelbaum
Reading for Introduction to Service Engineering
Required Reading
Queueing Methods (Hall), Chapter 1
Service Management (Fitzsimmons), Chapter 1
Optional Reading
From books on my shelves:
“The Worlds is Flat: A Brief History of the Twenty-First Century”
Thomas L. Friedman, Farrar, Straus and Giroux, NY, 2005.